Sending pre-arrival Information

A traveler's experience with you begins well before they arrive. Now that their reservation is official, we highly recommend that you send the traveler a welcome message and pre-arrival information. This may include:

• Booking confirmation number
• Your emergency contact phone number (or Whatsapp)
• Directions to your place
• Airport transfer details
• Packing recommendations
• Things to know
• FAQ
• COVID regulations/testing requirements

Keep in mind that this traveler may be visiting your country or region for the first time. They are looking to you for guidance.

<aside> 👉 Note: If your pre-arrival info includes an attachment, please send this to the traveler directly via email.

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What pre-arrival information should you request from the traveler?

Examples of details that may be useful for you to request to prepare for the traveler's arrival:

• Complete name
• Date of birth
• Phone number
• Email
• Allergies of the traveler
• Traveler's flight details (for airport transfers)