Thermal is about connecting passionate travelers and remarkable guides. Communication is key to helping travelers and guides discover each other and determine if a given trip is a good fit. Here are some guidelines and recommendations for best practices in your messages.

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Always...

Be timely

Travelers have busy, full lives. We want to make sure they get answers they need so they spend more time dreaming about a trip with you.

Be direct

A trip is a big commitment for a traveler. They need their questions answered clearly to make the right decision. We expect guides to provide direct, detailed answers to travelers' questions.

Be personal

Use your name. Be yourself! We want travelers to get to know you even before they begin their journey. This ensures you and the traveler make a good match.

Dos and don'ts

Do

• Respond within 24 hours
• Respond directly to the traveler by replying to the email
• Answer every question whenever possible
• Be honest, even if that means saying you don't know
• Ask travelers about what they are looking for in their trip
• Let travelers know if your trip isn't right for them

Don't

• Ask travelers to contact or book with you directly.