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Booking and traveling

Find info on changing or canceling your reservation, payment options, contacting your guide, and more.


How do I read and send messages?

Do I need to message a guide before booking?

How do I contact a guide before booking a reservation?


How do I ask a question about a reservation?

How do I make a reservation?

How do I change my reservation?

How do I cancel my reservation?

Payments, pricing and refunds

When am I charged for my reservation?


How do reviews work?


We're a community of surfers who believe our best days on the water are the result of people who have dedicated their lives to sharing their passion for surfing with others.

New to Thermal

Start here

Your listing

Messages and reservations

Pricing and availability


Cancellation and rescheduling


Is Thermal a travel agency?

What should I send to a booked traveler?

Should I continue to message through Thermal with booked travelers?

How long do I hold an approved reservation?

How do taxes work?

What are guide responsibilities?

What if I have a problematic traveler?

Something we didn't cover? Email us at [email protected] ✌️